Fulfillment & access policy
Fulfillment & Access Policy.
All digital services, AI credits, and account features are provisioned instantly upon payment verification.
ScholarMark delivers all services digitally. Below describes how access is granted and credits are fulfilled.
Instant Provisioning
- AI credits and subscription benefits are provisioned immediately upon payment verification.
- Access to features, dashboard, and tools is granted in real time after a successful transaction.
- No waiting period — your account is upgraded automatically.
Payment Verification
- Payments are processed securely through Swich.
- Services are activated as soon as Swich confirms the payment.
- For bank transfers and institutional invoices, access is granted upon fund clearance.
Service Access
- All digital services are accessed through your ScholarMark account dashboard.
- No physical goods are shipped — all deliverables are digital and available online.
- Account access is available 24/7, subject to scheduled maintenance.
Credit Usage & Expiry
- AI credits are consumed when you run integrity checks or request reviews.
- Unused credits roll over to the next billing period on active subscriptions.
- Credits from cancelled accounts remain accessible until the end of the billing period.
Delivery Confirmation
- You will receive an email confirmation for every successful payment.
- A receipt is available in your account's billing history at any time.
- Invoice downloads are available for all completed transactions.
Have questions about how your account is provisioned? Our team is happy to walk you through the process.